Small-business guide
AI receptionist for small business
When you’re working with a customer or out on a job, answering the phone can interrupt the work. PowderDay’s AI receptionist answers calls around the clock using information you approve, books appointments, and takes messages.
What happens when a customer calls?
The 24/7 AI Receptionist uses your approved business information to handle the conversation. It can book an appointment or take a message. During business hours, callers can ask to be transferred to a person.
Before launch, review the information it should use and the questions your customers ask most. During discovery and testing, confirm the appointment process, message handling, and business-hours transfer path for your business.
Calls are only one part of the front office
Missed-call text-back helps continue a conversation by text. The Website Voice Button lets visitors talk with the AI from your page, while Text & Chat Assistant helps handle digital conversations. Smart Follow-Up helps keep conversations moving, and Review Autopilot supports your review process.
Ask how follow-up will be configured for your business rather than assuming a particular schedule, channel, or result.
What should you prepare before launch?
- Your service list, prices, hours, and service area.
- Common questions and the answers you approve.
- How your business handles appointments and messages.
- Who callers should reach when they ask for a person during business hours.
- Your current follow-up process and what you want reviewed during testing.
PowderDay handles discovery, build and training, testing, go-live, and monthly tuning. Voice goes live within 7 days after your intake form is complete. Text messaging follows once carrier registration is approved.
Which PowderDay plan fits?
Both plans include the front-office features above. Full AI Team also includes AI Outbound Caller, monthly social posts and blog articles in your brand voice, and one Custom AI Agent built for your business.
- AI Front Desk
- $397/month with a $495 one-time setup fee. 200 AI voice minutes included each month; additional minutes $0.65 each. No minimum commitment.
- Full AI Team
- $1,397/month with a $2,995 one-time setup fee. 600 AI voice minutes included each month; additional minutes $0.75 each. 90-day minimum, then month to month.